Shipping & Delivery Policy
We are committed to processing and delivering your order as quickly and safely as possible. Please review our policy below for clear information regarding processing times, shipping methods, and costs.
1. Total Estimated Delivery Time (For Google Merchant Center)
For compliance with Google Merchant Center, the Total Delivery Time is calculated by adding the Order Processing Time (Handling) and the Shipping Transit Time.
Service | Processing Time | Transit Time | Total Delivery Time (Mandatory for GMC) |
|---|---|---|---|
Standard UPS Ground | 1–2 Business Days | 3–5 Business Days | 4–7 Business Days |
UPS 2nd Day Air | 1–2 Business Days | 2 Business Days | 3–4 Business Days |
UPS Next Day Air | 1–2 Business Days | 1 Business Day | 2–3 Business Days |
Note: All timeframes refer to business days (Monday–Friday) and exclude weekends and major U.S. holidays.
2. Order Processing (Handling) Time
The order processing time is the time it takes for us to prepare your order, perform quality checks, and package it for shipment.
Standard Processing Time: All orders are processed within 1 to 2 business days.
Orders are processed Monday through Friday.
3. Shipping Methods & Rates
Our shipping services and flat rates are applied based on the destination.
Contiguous U.S. (48 States)
Shipping Method | Transit Time | Cost |
|---|---|---|
Standard UPS Ground | 3–5 Business Days | $8.00 (Flat Rate) |
UPS 2nd Day Air | 2 Business Days | Rates calculated at checkout |
UPS Next Day Air | 1 Business Day | Rates calculated at checkout |
Alaska & Hawaii
All orders shipped to Alaska and Hawaii must be sent via air service due to geographical restrictions (no ground service is available).
Shipping Method: UPS 2nd Day Air
Transit Time: 2 Business Days
Cost: Rates calculated at checkout
4. Order Tracking and Dispatch
Once your order has shipped, you will receive a Shipping Confirmation email which includes a unique tracking number. You can use this tracking number to follow your package on our website or directly via the UPS courier service.
5. Changes to Submitted Orders
There is a very short window for order cancellations or changes. Please contact us immediately after placing your order to attempt a modification. If the order has already entered the fulfillment process, we may be unable to make changes.
6. Restricted Products Notice
Due to federal air safety regulations, certain products are restricted to Ground Shipping only anOnce your order has shipped, you’ll receive a Shipping Confirmation email, including a tracking number to follow your package. Please allow 1–2 business days for order processing and 1–5 business days for shipping, depending on your chosen method. UPS delivers from Monday through Friday, excluding weekends and major holidays If you have any questions about shipping or tracking, our Customer Service team is available Monday through Friday, 9 a.m. to 5 p.m. EST
CHANGE SUBMITTED ORDERS
There is a very short window for order cancellations. This can be done in your account’s order status or by contacting us immediately after placing your order.
Shipping Methods & Rates
Contiguous U.S. (48 states) And UK:
Standard UPS Ground: $8.00
Alaska & Hawaii:
All orders ship via UPS 2nd Day Air (no ground service available).
Delivery Estimates:
Please allow 1–2 business days for order processing, followed by 3–5 business days for deliverd, depending on your selected method. UPS delivers on Monday through Friday, excluding weekends and holidays.
Delivery Timeframes by Service:
UPS Ground: 3–5 business days
UPS 2nd Day Air: 2 business days
UPS Next Day Air: 1 business day
Important Notice: Certain products—such as Phloretin CF, Phloretin CF Gel, AOX+ Eye Gel, Blemish + Age Defense, LHA Toner, Conditioning Toner, Silymarin CF, Resveratrol B E, HA Intensifier Multi‑Glycan, and P‑TIOX—are restricted by federal air safety regulations and must be shipped via Ground only. These items cannot be shipped to Alaska or Hawaii.
Order Tracking:
Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this information to track your order on our website or through the designated courier service.
Failed Delivery Attempts:
In the event of a failed delivery attempt, the courier will leave a notification card with details on how to rearrange delivery or pick up your order.
Address Accuracy:
It is the responsibility of the customer to provide accurate and complete shipping information. Please double-check your address during checkout to ensure proper delivery.
Contact Information:
If you have any questions or concerns regarding your order, shipping, or delivery, please contact our customer service team at info@skinceuticeles.com
